
How to Fix Hotmail Email Issues: Complete Troubleshooting Guide 2025

Are you having trouble with your Hotmail email account? Whether your emails aren’t sending, you’re not receiving messages, or you’re locked out of your account, Hotmail (now Outlook.com) can sometimes experience technical glitches. The good news is, most problems are easy to fix with a few simple steps.
In this guide, we’ll walk you through how to fix Hotmail email issues quickly and easily so you can get your inbox back on track.
Common Hotmail Email Problems
Here are some of the most frequent issues Hotmail users report:
- Emails not sending or receiving
- Inbox not updating or syncing
- Hotmail account login problems
- Emails missing or going to junk folder
- Hotmail not working on phone or email apps
- Problems with attachments or formatting
1. Check Microsoft Server Status
Sometimes the issue isn’t on your end. Microsoft may be experiencing an outage or service disruption.
How to Check:
- Visit the official Microsoft Service Status Page.
- Look for any alerts related to Outlook.com or Hotmail.
2. Ensure a Stable Internet Connection
A slow or unstable internet connection can cause Hotmail email issues, especially when trying to load or sync your inbox.
Fix:
- Restart your Wi-Fi router or modem.
- Try using a different network.
- Test your connection speed.
3. Clear Browser Cache and Cookies
Corrupted browser data can interfere with Hotmail functionality.
How to Clear Cache:
- Open your browser settings.
- Find Privacy and Security > Clear browsing data.
- Select Cookies and Cached Images, then click Clear.
4. Use a Different Browser or Incognito Mode
If Hotmail isn’t working in your current browser, try accessing it in incognito mode or switch to a different browser like Chrome, Firefox, or Edge.
5. Reset Your Password (If Locked Out)
If you’re unable to sign in or receive a “wrong password” error, reset your Hotmail password.
Steps:
- Go to https://account.live.com/password/reset.
- Follow the instructions to recover or reset your password.
Make sure your recovery email and phone number are up to date for easier access.
6. Check Spam and Junk Folders
Sometimes emails may end up in the wrong folder.
Fix:
- Open your Junk or Spam folder.
- If you find your email there, mark it as “Not Junk” to improve filtering.
7. Configure Hotmail Properly in Email Clients
If you’re using Hotmail in apps like Outlook, iPhone Mail, or Android Gmail, incorrect settings can lead to email issues.
Hotmail IMAP Settings:
- Incoming server: imap-mail.outlook.com
- Port: 993
- Encryption: SSL
SMTP (Outgoing) Settings:
- Server: smtp-mail.outlook.com
- Port: 587
- Encryption: STARTTLS
Ensure you use your full Hotmail email address and correct password.
8. Disable Third-Party Extensions or Add-Ins
Browser extensions or Outlook add-ins can sometimes interfere with how Hotmail loads or functions.
Solution:
- Disable all extensions and try loading Hotmail again.
- Re-enable one by one to identify the problematic add-on.
9. Update Your Browser or App
An outdated browser or email app may not support Hotmail properly.
To Fix:
- Update your browser to the latest version.
- Update your Outlook or mail app from the App Store or Google Play Store.
10. Contact Microsoft Support
If none of the above methods solve the problem, contact Microsoft support for help.
Visit: https://support.microsoft.com
Final Tips to Avoid Hotmail Email Problems
- Regularly clear your browser cache
- Keep your password secure and updated
- Avoid using outdated apps or browsers
- Check your spam settings frequently
- Keep your recovery information up to date
Conclusion
Hotmail (now part of Outlook.com) is still a widely used email service, and most issues can be fixed in just a few steps. Whether it’s a syncing issue, login problem, or email delay, this guide should help you figure out how to fix Hotmail email issues quickly and efficiently.